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Case Study: Global Consumer Healthcare

Eliminating Millions in Hidden Waste.

We helped a global healthcare brand recover from profound data decay, rescuing thousands of physician records and driving campaign mailability from a failing 47% to over 95%.

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Physician Mailability Impact

47%
Before
>95%
After Intent.Health

From 18,967 to over 35,999+ immediately mailable records.

The Hidden Cost of Doing Nothing

Most organizations measure bad data by returned shipments. The real cost is the millions of dollars quietly lost when campaigns are built on yesterday's information.

Out of 40,000 records, over 21,000 were actively decaying.

Product Value
$150
Average cost of sample
Shipping (x2)
$40
Outbound + Return cost
Cost per Failure
$190
Wasted on every bad record

The Database Reality

21,033 records required validation or were unmailable.

Total Potential Waste
~$4 Million

Deep Dive: Decoding Data Decay

A comprehensive breakdown of the database anomalies we encountered—and actively resolved before the campaign launched.

Overall Data Health

Anomaly Distribution

Key Interventions & Rescues

Alternative Routing

Provided new contacts/addresses

12,657

Address Enhancements

Repaired structurally incomplete data

4,670

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How We Rescued the Data

Healthcare data doesn't become inaccurate because it was bad to begin with. It becomes inaccurate because healthcare changes every single day.

Physician Movement Tracking

Identified when contacts were no longer at given addresses and actively provided alternative routing and new affiliations.

Affiliation Validation

Cross-referenced complex healthcare networks to correct unverified practice affiliations before mail was sent.

Address Enhancement

Repaired structurally incomplete addresses, turning dead-end data into perfectly mailable destinations.

The Final Value Add

44%
of the entire database was successfully rescued & enriched

By intervening before the campaign launched, we turned dormant, wasteful data into actionable healthcare connections.

The Business Impact

Instead of accepting data decay as "normal," you can operate with continuously evolving healthcare intelligence.

More physicians reached
Lower returned shipments
Higher campaign ROI
Reduced operational waste

Mailability Growth Chart

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